Zach Bensley

IT Infrastructure Engineer - Specializing in IT Process Automation and VoIP Systems

About Me

I’m an experienced Automation Engineer who architects and builds custom tooling (e.g. Puppet modules, Ruby code) to accelerate IT and business workflows—cutting deployment times and ensuring consistent configurations across servers globally.

Skilled in VoIP/SIP systems, I spearhead advanced troubleshooting, provisioning, and support efforts; which significantly reduced site downtime and task completion across national server infrastructure.

Passionate about continuous improvement and collaboration, eager to apply my technical expertise and proactive problem-solving to drive innovation in dynamic teams.

Technical Skills

IT Process Automation

  • Ruby & Bash Scripting
  • Configuration Management (Puppet)
  • Infrastructure as Code
  • Monitoring & Alerting Systems

VoIP Management & Troubleshooting

  • SIP/RTP Protocol & VoIP Architecture
  • Call Quality Monitoring & Optimization
  • PBX Systems (Asterisk, Vodia, iPECS)
  • Network Troubleshooting (Wireshark, SIP Analysis)

Infrastructure

Linux, VMware, AWS, DigitalOcean, Proxmox, Network Administration

Security

Firewalls, VPNs, Security Auditing, Compliance Documentation

Collaboration

Microsoft Teams, Slack, Jira, Confluence, SharePoint, Matrix

Projects & Experience

Enterprise VoIP Migration

Led the migration of a legacy PBX system to a modern VoIP solution for a 300+ site organization

  • Designed and implemented a scalable VoIP architecture
  • Created automated provisioning workflows for new users
  • Developed monitoring systems for call quality metrics
  • Reduced telecom costs while improving reliability
Asterisk Cisco Unified Communications SIP Trunking Ruby on Rails

University Tutor

Taught basic and advanced server administration and wireless networking administration.

  • ICT603: Wireless Data Communications
  • ICT171: Introduction to Server Environments and Architectures
Ubuntu Windows Virtualisation AWS WiFi Security

Get In Touch

Interested in working together? I'm always open to discussing new projects, opportunities, or partnerships.

LinkedIn GitHub